IT Solutions Technician

IT Solutions Technicians play a vital role in designing, implementing, and maintaining complete IT systems. They handle both hardware—like servers and networks—and software, including operating systems, middleware, and applications. Many work within multi-disciplinary teams following a DevOps approach, managing everything from requirements gathering to development, testing, implementation, and ongoing support.

As an IT Solutions Technician, you will follow a structured process to:

Gather and analyse requirements
Design, develop, and test IT solutions
Implement and support systems for users and IT services

Your tasks will vary depending on the team’s needs, from technical work to more analytical or user-focused activities. You will also have the opportunity to specialise in one of two key areas:

Choose Your Specialisation:

1) IT Hardware Solutions Technician
Focus on the infrastructure side of IT, working with servers, networks (both fixed and mobile), and more. Common job titles include:

• IT Solutions Technician
• Technical Analyst
• IT Support Analyst
• Systems Analyst
• Junior DevOps Professional
• IT Service Desk Support (2nd, 3rd, or 4th Line Support)

2) IT Software Solutions Technician
Specialise in applications and their supporting components like databases. Typical roles include:

• IT Solutions Technician
• Systems Developer
• Database Technician
• Applications Support Technician (2nd, 3rd, or 4th Line Support)
• Junior Systems Analyst

Whether you are focused on hardware or software, this apprenticeship equips you with the skills to thrive in today’s tech-driven workplace.

Why Choose Us? 

• Tailored Learning
  Receive monthly tutor visits for personalized support, with flexible sessions conducted remotely or at your workplace.
• Blended Approach
  Access an online portfolio to track progress, and benefit from masterclasses to deepen your knowledge and connect with peers.
• Hands-On Experience
  Gain practical on-the-job support from an assigned work mentor to ensure you are applying your skills in real-world situations.
• High success rates
  Apprentices aim high on this apprenticeship with the ambition and drive to achieve at Distinction grade.
• 80% of apprentices receive a promotion at work
  Most apprentices who achieve this apprenticeship advance their careers and receive a promotion at work. Often earning more than £1,000 more than at the start of their apprenticeship.

As part of your apprenticeship, you will benefit from monthly visits by a dedicated tutor, who will conduct sessions either remotely or at your workplace—whichever works best for you. Our blended learning approach combines these personalized sessions with an online portfolio, allowing you to upload work and enabling tutors and managers to monitor your progress between visits.

You will also be paired with a work mentor to provide valuable on-the-job support, ensuring you apply your learning in real-world scenarios. Additionally, you will engage in 6 hours of off-the-job training per week (based on a 30-hour contract), supported by a range of flexible options, including masterclasses to further enhance your knowledge and connect with other learners.

As you near the end of your training, you will enter the Gateway stage to prepare for your End-point Assessment (EPA). This final evaluation will involve a four-unit knowledge test, a project, and a professional discussion, where you will showcase the knowledge, skills, and behaviours you have developed throughout the program.

As an apprentice, you will work towards earning:

• Functional Skills in Maths and English
  If you have not already achieved Level 2, you will need to successfully complete these essential skills assessments.
• Master All Aspects of the Apprenticeship Standard
  Gain the knowledge and skills necessary to excel in your chosen field.
• End Point Assessment
  Complete this final assessment upon reaching the Gateway Stage, demonstrating your readiness for the next steps in your career.

As an IT apprentice, you will develop key skills that will set you up for success, ensuring that you can:

• Apply Professional Methodologies
  Execute tasks using recognised frameworks, ensuring consistency and efficiency in your work.
• Conduct Due Diligence
  Perform thorough testing and validation processes to guarantee quality and compliance.
• Master Technical IT Skills
  Gain hands-on experience with tasks such as accessing remote systems, file manipulation, system administration, and upgrading components, whether infrastructure or software.
• Follow Best Practices
  Operate in strict adherence to organisational policies, standards, legislation, security protocols, and ethical guidelines, with a deep understanding of escalation procedures.
• Create and Maintain Documentation
  Ensure all documentation is accurate and up to industry best practices, organisational standards, and legal requirements.
• Identify Technical Solutions
  Use both logical and creative thinking to find the best solutions to technical challenges.
• Problem-Solve Effectively
  Diagnose client requirements and resolve issues with strong analytical and problem-solving skills.
• Communicate Professionally
  Engage effectively in both formal and informal communications, whether with internal teams or external clients.
• Ensure Security
  Work securely in all areas of responsibility, following organisational guidance and legal regulations.

Throughout this apprenticeship, you will build a portfolio of evidence showcasing how you have applied the essential knowledge, skills, and behaviours required for your qualification.

You will also have the flexibility to complete your Functional Skills assessments either online or on paper, ensuring a convenient and seamless process.

The End Point Assessment (EPA) includes:

A Knowledge Test
Comprising four knowledge units, each featuring multiple-choice questions designed to assess your underpinning knowledge and understanding.

A Project and Interview
You will undertake a business-related project outside of your regular work tasks, followed by a structured interview with an independent assessor. This will evaluate the skills, knowledge, and behaviours demonstrated both in the project and your portfolio.

A role in IT Solutions can be your stepping stone to exciting opportunities, including cyber security professional, operational departmental management, or a degree apprenticeship.  With this apprenticeship, you will gain the skills to advance your career and open doors to new possibilities.

And the rewards are immediate—Completion of this apprenticeship will lead to eligibility to acquire RITTech professional recognition for level 3.

For levy-paying employers, the maximum contribution for this apprenticeship is £13,000, while non-levy employers can access the program for just £650.