This course is designed to increase delegates self awareness and equip them with the tools to build constructive relationships with others, at all levels of work, both internal and external customers. The best way people learn is through practical experiences; this course is very practical and consists of activities conducted individually, in pairs or larger groups.
About Course
Course Overview
Course Content
This course covers the following topics:
- Understand effective communication skills
- Analyse types of behaviour
- Deal with conflict and behavioural styles
- Principles of effective communication
- What is effective communication?
- Influencing skills
- Choosing an appropriate style
- Communicating Assertively
- Assessment of three behavioural options
- The Power of behaviour
- What influences our behaviour
- Handling conflict
- Different behaviour styles for handling conflict
- Communication in Groups
