Effective Business Writing

The reader of your letter or email will judge both you and your organisation on the quality of your correspondence, so it is imperative that you write in a clear and concise manner to ensure that you are perceived as professional.

This course is designed to assist you in the writing of effective business correspondence. It is highly participative and delegates will be asked to bring examples of business correspondence.

Course Objectives:

• Identified problem areas in business writing
• Reviewed the principles and techniques of effective business writing
• Practiced preparing, planning, writing, and editing business correspondence
• Developed a personal action plan

Course Content:

• Understanding the reader’s requirements
• Problem areas in business writing
• Barriers in written communication
• What, who, why and how
• The structure of effective letters and emails
• The 5 key rules
• The tone of your correspondence – improving customer satisfaction
• Grammar, spelling and punctuation
• Layout
• Greeting and sign-off (salutation and designation)
• Preparing and producing effective business correspondence
• Practical exercises
• Proofreading
• Personal action plan