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TELESALES APPRENTICESHIP 01 August 07
To complete this apprenticeship the following are required:
· An NVQ portfolio which requires completion of 3 mandatory units & 3 optional units
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Unit No. |
Mandatory Units |
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Manage and prioritise time for sales activities |
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Sell products or services over the telephone |
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Demonstrate compliance with legal, regulatory and ethical requirements for sales activities |
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Unit No. |
Optional Units |
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Develop, implement and monitor sales call plans |
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Manage your own personal and professional development in sales |
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Develop and deliver a professional sales presentation |
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Generate and follow up sales leads |
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Handle objections and close sales |
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Input and access data in your organisation’s information system |
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Assist customers to obtain finance for purchases |
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Process customers orders and payments |
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Monitor the delivery of products |
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Obtain and analyse sales-related information |
· Key Skills to the following levels
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Key Skills Title |
Level |
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Application of Number |
1 |
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Communication |
1 |
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Improve Own Learning & Performance |
1 |
· The apprentice must also achieve any 1 of the following –
* Any Key Skill at Level 2
* ERR Workbook
* A unit from any Level 2 NVQ or above relevant to the apprentice’s job role.
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