| Administration and Management |
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BUSINESS ADMINISTRATION APPRENTICESHIP
To complete this apprenticeship the following are required:
· An NVQ portfolio which requires completion of 2 mandatory units & 3 optional units
|
Unit No. |
Mandatory Units |
|
201 |
Carry out your responsibilities at work |
|
202 |
Work within your business environment |
|
Unit No. |
Optional Units |
|
110 |
Ensure your own actions reduce risks to health & safety |
|
203 |
Manage customer relations |
|
204 |
Manage diary system |
|
205 |
Organise business travel & accommodation |
|
206 |
Deal with visitors |
|
207 |
Process customers’ financial information |
|
208 |
Operate credit control procedures |
|
209 |
Store, retrieve & archive information |
|
210 |
Research & report information |
|
211 |
Organise & support meetings |
|
212 |
Use IT systems |
|
213 |
Use IT to exchange information |
|
214 |
Use word processing software |
|
215 |
Use spreadsheet software |
|
216 |
Use database software |
|
217 |
Use presentation software |
|
218 |
Use specialist or bespoke software |
|
219 |
Use a telephone system |
|
220 |
Operate office equipment |
|
221 |
Prepare text from notes |
|
222 |
Prepare text from shorthand |
|
223 |
Prepare text from recorded audio instructions |
|
224 |
Produce documents |
|
225 |
Work effectively with other people |
· Key Skills to the following levels
|
Key Skills Title |
Level |
|
Application of Number |
1 |
|
Communication |
2 |
· Level 2 Technical Certificate in Business & Administration
ILM MANAGEMENT LEVEL 3 ADVANCED APPRENTICESHIP
To complete this apprenticeship the following are required:
· An NVQ portfolio which requires completion of 4 mandatory units & 3 optional units
|
Unit No. |
Mandatory Units |
|
A2 |
Manage your own resources and professional development |
|
B6 |
Provide leadership in your area of responsibility |
|
D6 |
Allocate and monitor the progress and quality of work in your area of responsibility |
|
E6 |
Ensure health and safety requirements are met in your area of responsibility |
|
Unit No. |
Optional Units |
|
B11 |
Promote equality of opportunity and diversity in your area of responsibility |
|
C2 |
Encourage innovation in your area of responsibility |
|
C5 |
Plan Change |
|
C6 |
Implement Change |
|
D1 |
Develop productive working relationships with colleagues |
|
D3 |
Recruit, select and keep colleagues |
|
D7 |
Provide learning opportunities for colleagues |
|
E1 |
Manage a budget |
|
F1 |
Manage a project |
|
F6 |
Monitor and solve customer service problems |
|
F8 |
Work with others to improve customer service |
· Key Skills to the following levels
|
Key Skills Title |
Level |
|
Application of Number |
2 |
|
Communication |
2 |
· Level 3 Technical Certificate
· Employment Responsibilities & Rights Workbook
|
