Tel: 01284 788005
Fax: 01284 788470
Email: info@wstraining.co.uk

Head Office:
Manor Barn, Church Road,
Great Barton, Bury St Edmunds, Suffolk, IP31 2QR

courses - business & personal development

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We offer courses in a range of different subjects.
Please click on the courses below to find out more.

	Negotiating Skills
	Industrial Relations - Negotiating Techniques
	Maximising Sales Opportunities Over the Telephone
	Advanced Telesales
	Fundamental Telephone Techniques
	Understanding Assertive Behaviour
	Persuasive Selling
	Strategic Sales & Marketing Skills
	Marketing
	Influencing Skills
	Excellence in Customer Care
	Customer Satisfaction as a Selling Tool
	Delegation Skills
	Time Management (Improving Self-organisation)
	Presentation Skills
	Advanced Presentation Skills
	Effective Minute Writing
	Running Effective Meetings
	Chairing & Facilitating Meetings
	Effective Public Speaking Skills
	Effective Business Letter Writing
	Effective Business Report Writing
	How to be a more Effective PA
	Interpersonal Communication
	Administrative Skills
	Problem Solving
	Managing the Pressures
	Handling Customers Professionally
	Coaching & Mentoring
	Continuous Improvements Workshop
	The Payroll Update
	Developing & Updating PAYE (and NI) Knowledge
	Credit Control
	Puchasing & Supply Chain Management