An opportunity has arisen at WS Training for a Receptionist/Administrator to join our busy Commercial Team. Administrative Assistants ensure the efficient day-to-day operation of the office, and support the work of management and other staff.
PRINCIPAL ACCOUNTABILITIES
Reception
· Answer incoming calls and maintain telephone switchboard and answer machine messages.
· Carry out all reception duties: greet visitors, ensure visitors sign in and out of the visitor’s book and give health & safety induction, fire drill procedures and housekeeping arrangements.
· Maintain reception area and ensure display certificates are in date
· Liaise with Instructors/Trainers as required
· Clear down and set up conference rooms in readiness for the next course and maintain rooms to a high standard.
· Prepare tea/coffee for delegates and visitors.
· Action and respond to emails in a timely manner.
· Ensure outside seating areas are clean and tidy at all times – to be checked daily.
· Clean coffee machines in break out area on site
· Carry out food orders for delegates for Bury courses
· Populate cash & carry and stationery orders for Bury office
· Action post daily, update franking machine as required
· Create and send out joining instructions, pre course evaluation forms and invoices when necessary.
· Ensure tutors complete and return delegate lists & evaluation forms for all courses in good time. Distribute these appropriately.
· Input data from Tutor and Delegate evaluation forms onto statistics spreadsheet
· Any other admin duties relating to the commercial department.
RESPONSIBILITIES
· Arranging refreshments & food for delegates
· Ordering of equipment for the office
· Adhering to Equal Opportunities and Code of Conduct policies, Equality and Diversity and that all service users are given fair access to opportunities.
· To actively promote and support an empowered open success culture.
· Communication at all levels to be open and honest and a clear two- way channel.
KNOWLEDGE EXPERIENCE REQUIRED
· An in-depth knowledge of Microsoft applications
· Excellent customer service skills
· Administration qualification or Administration experience
· Effective time management and organisational skills
· Possess well-developed interpersonal skills and strong commitment to the job role.
· Enhanced DBS check required
Knowledge, Skills, Attitudes and Behaviours required for the role:
Knowledge
Microsoft Applications
Commercial / business awareness
Administration qualification/experience
Market / Industry / Knowledge
Undertake relevant processes and procedures
Skills
Continuous improvement and quality control
Communication
Planning and organisational skills
Persuasion and influencing
Coaching
People Management
Behaviours & Attitudes
Flexible
Team Player
Self Motivated
Seeks continuous improvement
Approachable
Interpersonal
An application pack can be requested when sending in your CV to hr_recruitment@wstraining.co.uk
Candidates who have been selected for interview will be contacted by a member of the recruitment panel via email. If you do not hear from us, then please assume that you have not been shortlisted on this occasion.
WS Training is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, WS Training guarantee to short list all applicants from all ethnic groups, including ethnic minority groups, who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.
Part-time hours: 30 per week
Expected start date: 03/01/2021
Job Types: Part-time, Permanent
Salary: From £9.00 per hour
Experience: