OVERVIEW OF THE ROLE
Receptionist/Administrators ensure the efficient day-to-day operation of the busy reception area and office. Administrative support to be provided to all teams to contribute to the efficient running of the centre.
PRINCIPAL ACCOUNTABILITIES
- Answer incoming calls and maintain telephone switchboard and answer machine messages.
- Greet and welcome visitors and students ensuring H&S and safeguarding procedures are maintained.
- Resolve parent/carer queries via the telephone or email.
- Maintain reception area and ensure display certificates are in date
- Input learner attendance onto our internal database system
- Photocopying and Laminating
- Action and respond to emails in a timely manner.
- Check security throughout the building/offices each evening before leaving the premises.
- Ensure that WST ICT equipment is booked in & out using booking system & that all equipment is returned to relevant secure cupboard at the end of each day.
- Action post daily
- General filing & archiving
- Organise and distribute stationary order and supplies
- Any other admin duties relating to all departments.
RESPONSIBILITIES
- Maintain reception area to a high standard
- File necessary paperwork
- Adhering to Equal Opportunities and Code of Conduct policies, Equality and Diversity and that all service users are given fair access to opportunities.
- To actively promote and support an empowered open success culture. Communication at all levels to be open and honest and a clear two- way channel.
KNOWLEDGE EXPERIENCE REQUIRED
- An in-depth knowledge of Microsoft applications
- Administration qualification or Administration experience
- Effective time management and organisational skills
- Possess well-developed interpersonal skills and strong commitment to the job role.
- Enhanced DBS check required
KNOWLEDGE EXPERIENCE REQUIRED
Knowledge
Microsoft Applications
Commercial / business awareness
Administration qualification/experience
Market / Industry / Knowledge
Undertake relevant processes and procedures
Skills
Continuous improvement and quality control
Communication
Planning and organisational skills
Persuasion and influencing
Initiative and meticulous approach
People Management
Behaviours & Attitudes
Flexible
Team Player
Self Motivated
Seeks continuous improvement
Approachable
Interpersonal
EDUCATION/QUALIFICATIONS DESIRED
- Administration Qualification or working towards
Key Responsibilities
- To adhere to WS Training Code of Conduct and policies and procedures at all times
- To demonstrate and uphold WS Training values at all times
- To demonstrate a commitment to safeguarding and to promote the welfare of all stakeholders
To apply for this vacancy, please send your CV with a covering letter to HR_recruitment@wstraining.co.uk
