Customer Charter | WS Training

WS Training has provided Trinity House with various IT and Health & Safety training for the past 3 years. The courses are delivered in a highly professional manner by knowledgeable trainers and feedback from staff is always positive. They offer competitive rates and course enquiries are handled promptly and efficiently
Karina Deba, Training Coordinator

WS Training have worked very closely with our H&S members to design a course to incorporate our own needs. We find WS Training to be efficient and friendly and deliver what we need.
Michelle Strefford, Training Administrator for Morrison Utility Services

GTC has worked with WS Training for over 6 years "all enquiries are always dealt with swiftly, courteously and efficiently"

Sue Piper, HR/Facilities Manager

Customer Charter

Our Mission

To operate a premier training company dedicated to integrity, professionalism and growth, achieved through continuous development.

To provide our existing and prospective clients with effective quality training, knowledge and skills that meet their individual needs and exceed their expectations, equipping them to face the challenges of the future.

Our Customer Promise

WS Training Limited is committed to delivering the best customer service. This Charter lays out the level of service you can expect from us and the targets we have set to ensure that we meet your customer service needs. If we don’t get something correct the first time we would like to hear from you so that we can keep improving the service we provide.

We put the customer first.

We answer your telephone call courteously, promptly and professionally.

We aim to resolve your enquiry for you the first time you call. If we don’t have an immediate answer we will find out for you and let you know who will be contacting you with the information and when.

We aim to provide quotations on commercial course enquiries within 5 working days.

We aim to provide details of vocational programmes within 5 working days.

We respond to your emails within 2 working days and answer letters within 5 working days.

If you have a complaint we aim to resolve it for you within 10 working days or keep you fully informed if it takes longer.

During training we will provide:-

· Appropriately qualified and experienced staff

· Planned learning activities using appropriate learning materials

· Request feedback from delegates on course content, trainer and venue.

After training we will monitor and measure the success of the training and discuss further training requirements with you.