WS Training is affiliated and associated with the following organisations:
Level 2 Apprenticeship in Sales and Telesales -
NVQ Certificate in Sales
To complete this apprenticeship 50 credits are required consisting of the following:
18 Credits from Level 2 Certificate in Principles of Sales
5 Credits for each of the following Functional skills: Communication/English Application of Number/Maths level 1
22 Credits from Level 2 Certificate in Sales and Telesales of which 9 credits from mandatory Group A, a minimum of 4 credits and a maximum of, 8 credits from optional Group B and a minimum of 5 credits from optional Group C.
| Unit No. | Mandatory Units | Credits | Level | GLH |
|---|---|---|---|---|
| 201 | Time Planning in Sales | 2 | 2 | 13 |
| 202 | Complying with legal, regulatory and ethical requirements in a sales or marketing role | 2 | 2 | 13 |
| 214 | Deliver Reliable Customer Service | 5 | 2 | 33 |
| Optional Units Group B | Credits | Level | GLH | |
| 203 | Selling face to face | 4 | 2 | 25 |
| 204 | Selling by telephone – inbound (cannot be taken with 205) | 4 | 2 | 27 |
| 205 | Selling by telephone – outbound (cannot be taken with 204) | 4 | 2 | 27 |
| Optional Units Group C | Credits | Level | GLH | |
| 206 | Inputting and accessing sales or marketing data in information systems | 2 | 2 | 15 |
| 207 | Processing sales orders | 2 | 2 | 17 |
| 208 | Preparing and delivering a sales demonstration | 3 | 2 | 20 |
| 209 | Selling at exhibitions | 5 | 2 | 28 |
| 210 | Monitoring sales deliveries | 2 | 2 | 10 |
| 211 | Supporting customers in obtaining finance for purchases | 3 | 2 | 22 |
| 212 | Generating and qualifying sales leads | 2 | 2 | 15 |
| 213 | Meeting customers’ after sales needs | 3 | 2 | 14 |
| 215 | Manage personal development | 4 | 2 | 20 |
| 216 | Participate in meetings | 2 | 2 | 10 |
| 217 | Communicate information and knowledge | 3 | 2 | 10 |
| 302 | Obtaining and analysing sales-related information | 4 | 3 | 24 |
| 303 | Obtaining and analysing competitor information | 3 | 3 | 18 |
| 304 | Buyer behaviour in sales situations | 3 | 3 | 27 |
| 305 | Communicating using digital marketing/sales channels | 4 | 3 | 26 |
| Knowledge Certificate Title (Technical Certificate) | Level |
|---|---|
| Level 2 Certificate in Principles of Sales (inc ERR) | 2 |
| Functional Skills Title | Level |
|---|---|
| Maths | 1 |
| English | 1 |
| Additional Requirements | |
|---|---|
| ERR (included in level 2 Certificate in Principles of Sales | |
| PLTS (included within Mandatory units of Competence certificate) |