Introduction to Telesales

Course Overview:

This course will equip delegates with the enthusiasm and expertise to achieve in competitive markets by in depth analysis of their own personal techniques and performances concentrating on the whole range of selling skills.

Course Content:

The Professional role of the telesales person

• Personal selling strengths
• Customer expectations, company objectives

Assessing your customer

• Your customer
• Choosing the correct approach
• Building initial rapport and developing a productive relationship

The Sale

• Non-verbal communication
• Listening and Questioning techniques
• Criteria of purchasing/buying motives
• Negotiating skills and justifying the price
• Obtaining more information – long term plans
• Maximising opportunities from the call

The Close

• Looking for buying signals
• Overcoming objectives, closing the sale

Follow up and after sales care

• Checking customer satisfaction and performance
• Getting repeat business and developing rapport, building the relationship

Personal Development Action Plan

Duration

One Day