Course Overview:
This course will help Managers to achieve results and contribute effectively to their organisation. It is a practical, relevant and developmental course using examples of management theories and practices.
Course Objectives:
· Understand the importance of good management skills
· Understand how to manage performance and maintain required standards
· Identify areas for improvement
· Adapt their management style according to the situation
· Learn how to emphasise and work with others’ motivations
· Create an action plan for self development
Course Content:
· Leadership Styles
- Introduction to different leadership styles
- How to apply according to the situation
- The consequences of using the wrong style
· Grievance & Discipline
- The importance of grievance and discipline awareness
- The steps to take
- How to avoid disciplinary action
· Motivation & Delegation
- Understanding and applying motivational theories
- Introduction to the concept of values
- Identification of own and others’ motivational drivers
· Constructive Feedback
- Giving and receiving feedback
- How to maintain motivation
- How to handle negative reactions
· Staff Development
- The difference between training, coaching and counselling
- How to provide training
- Coaching to build success
- Counselling to address problems
· Develop a personal action plan
Duration:
Two Days