How to be a more Effective PA

Course Overview:

Intended for personnel who are in the position of personal assistant to a Manager or Director.

The course introduces practical ways of developing communication, management, organisation and persuasion technique.

Course Content:

• Communicating - Choosing and using the right medium - The ‘right’ language - Face-to-face - In writing – letters, faxes, emails, memos, reports - By telephone - Through meetings • Managing pressures - Understanding their origin, nature and significance - Priority-setting - Handling ‘difficult’ people • Organising - Planning - Setting the right goals - Motivating people – managing the boss - Managing other people • Time Management - Time planning - Handling others’ priorities and your own - Distinguishing the important from the urgent - How and when to delegate • Selling/persuading people - Gaining and keeping their attention - Getting commitment
- Delivering promises - Handling wants v needs - Features and benefits • Being an ambassador - Communication skills - Traps
- Opportunities - Limits of authority – apparent and actual - Other constraints

Duration: One Day