Business and Professional Administration

HIGHER APPRENTICESHIP IN BUSINESS & PROFESSIONAL ADMINISTRATION

To Achieve this framework you must achieve: Total minimum credit value: 91 credits Competence qualification - 57 credits Knowledge qualification - 34 credits

Job title(s) Job role(s) Office manager Supporting sustainability within an office environment, assessing, managing and monitoring risk, communicating with colleagues and stakeholders, managing an office facility, managing projects, chairing meetings, overseeing customer service delivery and contributing to innovation. Administration team leader Communicating with colleagues, evaluating and solving business problems, making decisions, preparing, co-ordinating and monitoring operational plans, implementing, monitoring and maintaining administrative services and co-ordinating events. Personal assistant Communicating with colleagues and stakeholders, preparing, co-ordinating and monitoring operational plans, planning and organising events, reporting data, preparing contract specifications and monitoring and evaluating contracts. Business development executive Communicating with colleagues and stakeholders, negotiating with customers, planning and organising meetings, chairing meetings, developing and delivering presentations, managing budgets and developing new ideas for products and services.

• Competence

To achieve the Level 4 NVQ Diploma in Business Administration (QCF) learners must gain a total of 57 credits. This must consist of: Minimum total credit: 57 • Mandatory group A minimum credit: 18 • Optional unit groups B and C minimum credit: 39 This must consist of: • Optional unit group B minimum credit: 26 • A minimum of 13 additional credits must come from Optional unit Group B and /or Optional unit Group C • A minimum of 30 credits must be achieved through the completion of units at Level 4 and above.

Group A: Mandatory Units (18 credits) Unit Code Unit Title Level Credits BA67 Resolve Administrative Problems 4 6 BA70 Manage the Work of an Administrative Function 4 5 BA40 Communicate in a Business Environment 3 4 ML9 Manage Personal & Professional Development 3 3

Group B: Optional Units (minimum 26 credits) Unit Code Unit Title Level Credits BA64 Contribute to the Design & Development of an Information System 4 5 BA65 Manage Information Systems 4 6 BA68 Prepare Specifications for Contracts 4 4 BA69 Manage Events 4 6 BA66 Support Environmental Sustainability in a Business Environment 4 4 BA41 Contribute to the Improvement of Business Performance 3 6 BA47 Monitor information systems 3 6 BA42 Negotiate in a Business Environment 3 4 BA48 Evaluate the Provision of Business Travel or Accommodation 3 5 BA43 Develop a Presentation 3 3 BA60 Manage an Office Facility 3 4 BA44 Deliver a Presentation 3 3 BA61 Analyse and Present Business Data 3 6 BA45 Create Bespoke Business Documents 3 4

Group C: Optional Units Unit Code Unit Title Level Credits ML38 Manage a Budget 4 4 ML42 Manage Knowledge in an Organisation 4 5 ML32 Develop Working Relationships with Stakeholders 4 4 ML25 Develop & Maintain Professional Networks 4 3 ML34 Manage Physical Resources 4 4 ML36 Prepare for & Support Quality Audits 4 3 ML41 Manage Business Risk 4 6 ML28 Encourage Learning & Development 4 3 ML40 Manage a Project 4 7 ML30 Initiate & Implement Operational Change 4 4 ML37 Conduct Quality Audits 4 3 ML27 Develop & Implement an Operational Plan 4 5 ML49 Design Business Processes 5 5 ML52 Optimise the Use of Technology 5 4 ML46 Establish Business Risk Management Processes 5 5 ML47 Promote Equality of Opportunity, Diversity & inclusion 5 5 ML11 Manage Team Performance 3 4 ML12 Manage Individuals’ Performance 3 4 ML17 Manage Conflict Within a Team 3 5 ML20 Implement & Maintain Business Continuity Plans & Processes 3 4 ML18 Procure Products and/or Services 3 5 ML21 Collaborate with Other Departments 3 3 ML14 Chair & Lead Meetings 3 3 CS35 Champion Customer Service 4 4 ML16 Encourage Innovation 3 4 ML43 Recruitment, Selection & Induction Practice 4 6

BARRED UNITS: This unit Is barred against this unit Manage business risk Establish business risk management processes

• Knowledge

To achieve the Level 4 Diploma in Business Administration learners must gain a total of 40 credits. This must consist of: • Minimum total credit: 40 • Mandatory Group A minimum credit: 40 • A minimum of 34 credits must be achieved through the completion of units at Level 4 and above. Group A: Mandatory Units (40 credits) Unit Code Unit Title Level Credits BA86 Understand How To Manage Work Activities to Improve Business Performance 4 11 BA87 Business Risk Management 5 7 BA88 Communicating in a Business 4 5 BA89 Business Administration Systems 4 6 BA90 Managing People and Performance in a Business Environment 4 6 BA91 Managing Self Development 3 6

• Additional Requirements

Additional Requirements The Employee Rights and Responsibilities component of the apprenticeship can be achieved through either:1. Recorded professional discussion/presentation/project 2. A QCF ERR qualification/unit