Retail Level 3 | WS Training

WS Training have worked very closely with our H&S members to design a course to incorporate our own needs. We find WS Training to be efficient and friendly and deliver what we need.
Michelle Strefford, Training Administrator for Morrison Utility Services

GTC has worked with WS Training for over 6 years "all enquiries are always dealt with swiftly, courteously and efficiently"

Sue Piper, HR/Facilities Manager

WS Training has provided Trinity House with various IT and Health & Safety training for the past 3 years. The courses are delivered in a highly professional manner by knowledgeable trainers and feedback from staff is always positive. They offer competitive rates and course enquiries are handled promptly and efficiently
Karina Deba, Training Coordinator

Retail Level 3

Retail - Level 3

To achieve this NVQ the following is required:

Completion of 1 mandatory units & 5 optional units

Unit Code	Unit Title
301	Work effectively in your retail organisation

Unit Code

Unit Title

301

Work effectively in your retail organisation

Choose five optional units from group B

Unit Code	Unit Title
302	Process part exchange sales transactions in a retail environment
303	Provide specialist support in helping customers to make purchases in a retail environment
304	Develop individual retail service opportunities
305	Provide a personalised sales and after-sales service to your retail clients
306	Organise the receipt and storage of goods in a retail environment
307	Audit stock levels and stock inventories in a retail environment
308	Monitor and help improve food safety in a retail environment
309	Monitor and help improve food safety in a retail environment
310	Source required goods and services in a retail environment
311	Maintain the availability of goods for sale to customers in a retail environment
312	Help to manage a retail team
313	Plan, monitor and adjust staffing levels and schedules in a retail environment
314	Enable customers to apply for credit and hire purchase facilities
315	Monitor and evaluate the quality of service provided by external suppliers to your customers
316	Organise the delivery of reliable customer service
317	Improve the customer relationship
318	Work with others to improve customer service
319	Monitor and solve customer service problems
320	Promote continuous improvement in customer service
321	Unit 321 Help to monitor and maintain the security of the retail unit
322	Choose merchandise to feature in visual merchandising displays
323	Plan, monitor and control how graphics are used in visual merchandising displays
324	Monitor the effect of visual merchandising displays and layouts
325	Allocate, monitor and control visual merchandising project resources against budgets
326	Contribute to developing and putting into practice the company's visual merchandising policy
327	Create plans, elevations and drawings to realise visual merchandising ideas
328	Contribute to the continuous improvement of retail operations
329	Recruit, select and keep colleagues
330	Provide learning opportunities for colleagues
331	Develop productive working relationships with colleagues
332	Allocate and check work in your team
333	Evaluate the receipt of payments from customers
334	Monitor and maintain health and safety in a retail environment

Unit Code

Unit Title

302

Process part exchange sales transactions in a retail environment

303

Provide specialist support in helping customers to make purchases in a retail environment

304

Develop individual retail service opportunities

305

Provide a personalised sales and after-sales service to your retail clients

306

Organise the receipt and storage of goods in a retail environment

307

Audit stock levels and stock inventories in a retail environment

308

Monitor and help improve food safety in a retail environment

309

Monitor and help improve food safety in a retail environment

310

Source required goods and services in a retail environment

311

Maintain the availability of goods for sale to customers in a retail environment

312

Help to manage a retail team

313

Plan, monitor and adjust staffing levels and schedules in a retail environment

314

Enable customers to apply for credit and hire purchase facilities

315

Monitor and evaluate the quality of service provided by external suppliers to your customers

316

Organise the delivery of reliable customer service

317

Improve the customer relationship

318

Work with others to improve customer service

319

Monitor and solve customer service problems

320

Promote continuous improvement in customer service

321

Unit 321 Help to monitor and maintain the security of the retail unit

322

Choose merchandise to feature in visual merchandising displays

323

Plan, monitor and control how graphics are used in visual merchandising displays

324

Monitor the effect of visual merchandising displays and layouts

325

Allocate, monitor and control visual merchandising project resources against budgets

326

Contribute to developing and putting into practice the company's visual merchandising policy

327

Create plans, elevations and drawings to realise visual merchandising ideas

328

Contribute to the continuous improvement of retail operations

329

Recruit, select and keep colleagues

330

Provide learning opportunities for colleagues

331

Develop productive working relationships with colleagues

332

Allocate and check work in your team

333

Evaluate the receipt of payments from customers

334

Monitor and maintain health and safety in a retail environment

To complete the full apprenticeship the following must be completed alongside the NVQ:

Application of Number Key Skills Level 2

Communication Key Skills Level 2

Technical Certificate Level 3

Employment Responsibilities & Rights Workbook